Designing Matrix Organizations that Actually Work: How IBM, Proctor & Gamble and Others Design for Success by Jay R. Galbraith

Author:Jay R. Galbraith [Galbraith, Jay R.]
Language: eng
Format: mobi
ISBN: 9780470374092
Publisher: Wiley Publishing
Published: 2008-11-03T05:00:00+00:00

The complex structures described in Chapter Eight always leave people wondering not just how these organizations work but how they can work at all. How do they get anything done? How can IBM, for example, deliver solutions to customers with a six- or eight-dimensional matrix organization? The answer is that these companies employ management processes that align the goals and priorities of the various dimensions of the matrix. These processes vary from using informal personal networks to holding elaborate large-scale meetings of eight hundred people or more. Increasingly it is the planning and resource allocation processes that are central to the setting of priorities and the matching of talent and funds with the best opportunities. But the successful implementers of matrix designs make extensive use of both horizontal and vertical processes to coordinate all the dimensions of the structure.

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